Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will manage relationships with major clients like FedEx, coordinate vertical execution, and collaborate with internal teams to ensure successful operational delivery in a remote or hybrid environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment with timelines and resources
• Monitor partnership KPIs and prepare business reviews for both customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles, preferably in logistics or SaaS
• Proven experience managing complex enterprise relationships with multiple work streams
• Strong cross-functional coordination skills to drive alignment across various teams
• Excellent communication and stakeholder management abilities, with credibility to engage with senior partners
• Comfort with data analysis and technology, capable of interpreting KPIs and operational metrics