Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate operations, manage client expectations, and drive execution for partnerships with major clients like FedEx, all while working in a remote or hybrid environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their teams
• Coordinate the launch and ongoing operations of strategic customer verticals, ensuring alignment and resource availability
• Monitor partnership KPIs and prepare business reviews for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, program management, or similar roles within logistics or SaaS
• Proven ability to manage complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills, able to drive alignment across various teams
• Excellent communication and stakeholder management skills with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics