Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will manage relationships with clients like FedEx, coordinate internal teams for execution, and drive expansion opportunities in a remote or hybrid work environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their business and operational teams
• Coordinate the launch and ongoing operations of strategic customer verticals, ensuring alignment and resources are in place
• Monitor partnership KPIs and operational metrics, preparing business reviews and status updates for customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, or program management roles, preferably in logistics or SaaS
• Proven experience managing complex enterprise relationships with multiple work streams
• Strong cross-functional coordination skills to drive alignment across teams without direct authority
• Comfort with data and technology, able to track KPIs and interpret operational metrics
• Adaptability in a fast-paced environment with shifting priorities and ambiguity