Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer relationships, the full-time Strategic Customer Success Manager will coordinate operations, manage customer expectations, and drive vertical execution in a remote or hybrid environment.

Key responsibilities

• Serve as the primary point of contact for customer stakeholders, building trusted relationships across their business and operational teams
• Coordinate the launch and ongoing operation of strategic customer verticals, ensuring alignment and resources are in place to meet timelines
• Monitor partnership KPIs and operational metrics, preparing and leading business reviews for both customers and internal leadership

Required qualifications

• 5+ years in customer success, partner/account management, or program management within logistics, supply chain, SaaS, or enterprise technology
• Proven experience managing complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills with the ability to drive alignment across teams without direct authority
• Comfort with data and technology, able to track KPIs and interpret operational metrics effectively
• Ability to adapt and maintain composure in a fast-paced environment with shifting priorities