Strategic Customer Success Manager
Job Summary
Owning a named book of large and complex customer accounts, the full-time Strategic Customer Success Manager will manage relationships, drive renewals and expansions, and ensure customer adoption of STACK's solutions while working remotely.
Key responsibilities
- Own a portfolio of named accounts, focusing on renewals, retention, and expansion strategies
- Build and maintain executive relationships with key decision-makers within customer organizations
- Develop account plans and conduct quarterly business reviews to track progress and drive value realization
Required qualifications
- 4+ years in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Proven track record of meeting renewal, net retention, and expansion targets
- Experience managing enterprise or strategic accounts with strong organizational skills
- Ability to analyze data and identify risk trends to take proactive action
- Comfortable leading discussions with C-level executives and building business cases for expansion
Complete Job Description
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