Strategic Customer Success Manager

Job Summary

Serving as a trusted advisor to complex enterprise customers, the full-time remote Strategic Enterprise Customer Success Manager will own strategic relationships, drive customer value and retention, and leverage data-driven decision-making to enhance security outcomes.

Key Responsibilities

• Own the strategic direction and post-onboarding success of a portfolio of high-value enterprise customers, building trusted relationships and driving measurable value
• Apply data-driven decision-making to evaluate customer program performance, identify trends, and develop strategic recommendations for improvement
• Lead the resolution of complex customer challenges by diagnosing issues, aligning stakeholders, and developing durable solutions

Required Qualifications

• 6+ years of experience in Customer Success with high-touch enterprise or government customers in a B2B environment
• Proven experience managing complex customer programs or projects, coordinating cross-functional stakeholders, and delivering consistent results
• Working technical knowledge of SaaS applications, cloud technologies, and IT operations
• Experience using customer data and structured problem-solving approaches to inform recommendations and improve outcomes