Strategic Customer Success Manager
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Job Summary
Owning the customer relationship and technical solutions for a portfolio of strategic accounts, the full-time Strategic Customer Success Manager will drive adoption and outcomes while collaborating with cross-functional teams in a remote environment.
Key responsibilities
- Manage executive relationships, business reviews, and success plans tied to measurable outcomes for strategic accounts
- Lead escalations by triaging issues, coordinating cross-team efforts, and ensuring clear communication until resolution
- Design and document technical solutions, including configuration and integrations, while troubleshooting complex issues hands-on
Required qualifications
- 5+ years in customer success, solutions architecture, or a similar technical role with strategic accounts
- Proven ability to diagnose and resolve customer problems technically, including configuration and integration issues
- Working knowledge of SaaS platforms, including workflows, data models, and APIs
- Experience querying and interpreting data using SQL or equivalent tools
- Strong executive-level communication skills to convey technical solutions and business goals effectively
Complete Job Description
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