Strategic Customer Success Manager

Job Summary

Reporting to the Director of Customer Success, the full-time Strategic Customer Success Manager will manage relationships with Trulioo's largest customers, driving engagement, upsell initiatives, and customer satisfaction while working remotely from anywhere in the United States.

Key responsibilities

• Act as the primary contact for major customers, creating and executing success plans to enhance customer health and revenue
• Lead high-stakes customer engagements, resolving complex challenges and ensuring alignment among stakeholders
• Leverage AI and emerging technologies to optimize workflows and analyze customer health data for strategic planning

Required qualifications

• Post-secondary degree or equivalent combination of education and experience
• 7+ years of experience in customer success, account management, or related B2B SaaS roles, preferably in compliance or fintech
• Proven ability to build strategic relationships and act as a trusted advisor to customers
• Strong stakeholder management skills and experience leading cross-functional initiatives
• Proficiency in data analysis and familiarity with tools such as Excel or BI tools