Strategic Customer Success Manager

Job Summary

Driving retention and growth for a portfolio of high-value integrated reseller partners, the full-time Strategic Customer Success Manager will oversee post-sale relationships, collaborate with internal teams, and ensure operational excellence in a fully remote setting.

Key responsibilities

• Own a portfolio of strategic integrated reseller and software-as-a-service channel partners, developing Partner Success Plans aligned with business objectives
• Build relationships with stakeholders, lead quarterly business reviews, and monitor partner health while serving as the primary escalation point for strategic concerns
• Guide partner onboarding, training, and adoption of Azuga tools, while coordinating cross-functional resources to resolve complex operational challenges

Required qualifications

• Bachelor's degree or equivalent relevant experience, plus 5 or more years in Customer Success, Account Management, or related fields
• At least 3 years managing enterprise-size customers or reseller partnerships, including complex SaaS relationships
• Experience conducting executive-level business reviews and strategic planning sessions
• Working knowledge of software-as-a-service platforms and experience with integrated resellers or channel partner ecosystems
• Experience in telematics, fleet management, or enterprise SaaS environments preferred