Strategic Customer Success Manager

Job Summary

Guiding a named portfolio of large enterprise customers, the full-time Strategic Customer Success Manager will oversee onboarding, ensure successful integration of KNIME into workflows, and build strong relationships while collaborating with internal teams to translate customer goals into measurable value.

Key responsibilities

• Guide customers through onboarding and accelerate time-to-value while building strong adoption foundations
• Translate usage into measurable outcomes, align on success metrics, and ensure continuous value from KNIME
• Run structured check-ins and business reviews to maintain alignment and define next steps with customers

Required qualifications

• 7-8+ years in customer success, account management, or technical consulting with enterprise software customers
• Proven experience building relationships with VP and C-level sponsors in large organizations
• Technical credibility with data analytics or ETL tools, with the ability to discuss workflows and governance
• Strong focus on measurable impact, connecting usage and adoption to tangible business results
• Ability to identify risks early and drive momentum in customer engagement