Strategic Customer Success Manager

Job Summary

To support a growing portfolio of high-value accounts, the full-time Strategic Customer Success Manager will manage post-sales relationships, drive customer success plans, and maintain executive engagement, all in a remote capacity.

Key Responsibilities

• Serve as the primary post-sales business and relationship owner for a select portfolio of high-value strategic accounts
• Develop and execute customer success plans that align services with customer business objectives and measurable outcomes
• Build and maintain executive-level relationships, acting as a trusted advisor in infrastructure strategy

Required Qualifications

• 7+ years of experience in Customer Success, Account Management, or Strategic Account roles within IaaS, PaaS, Cloud, or Enterprise Infrastructure
• Proven success managing large, complex enterprise accounts with contractual and SLA-driven obligations
• Strong technical acumen across cloud compute, networking, and storage, with familiarity in GPUs and bare-metal infrastructure preferred
• Bachelor's degree in a related field (Business, Engineering, or Computer Science preferred) or equivalent professional experience
• Experience developing strategic account plans and customer success plans for high-value enterprise customers