Strategic Operations Manager
Job Summary
Working remotely in a full-time capacity, the Strategic Operations Manager will enhance care delivery and coordination workflows by mapping current operations, redesigning processes, and translating improvements into actionable data and engineering requirements.
Key responsibilities
- Map and improve operational workflows, identifying bottlenecks and inconsistencies
- Translate validated workflow changes into prioritized requirements for data and engineering teams
- Create and maintain process documentation, SOPs, and playbooks for consistent workflow adoption
Required qualifications
- 3+ years of experience in operations, process improvement, or consulting, preferably in healthcare delivery
- Proven experience in mapping and redesigning complex, multi-stakeholder workflows
- Strong analytical skills, with proficiency in Excel or Sheets; knowledge of SQL or BI tools is a plus
- Ability to write clear requirements and collaborate effectively with technical teams
- Organized and detail-oriented, with practical judgment for front-line implementation
Complete Job Description
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