Strategic Partnership Specialist
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Job Summary
To enhance customer satisfaction and sustainability, the Strategic Partnership Specialist will manage client relationships and service requests in a hybrid role for candidates in British Columbia or remotely for those located elsewhere in Canada.
Key responsibilities:
- Utilize CRM and ERP systems to manage customer communications and service requests
- Monitor customer activity and provide recommendations for service improvements
- Collaborate with the Sustainability department to assist customers with waste auditing and diversion reporting
Required qualifications:
- 3+ years of experience in Customer Success, Account Management, or procurement negotiations
- Bachelor's degree or equivalent training and experience
- Proficiency in troubleshooting within CRM/ERP systems such as Microsoft Dynamics, Oracle, SAP, or Netsuite
- Strong ability to prioritize tasks and execute projects with minimal supervision
- High degree of knowledge of the service industry is preferred
Complete Job Description
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