Student Advisor
Job Summary
Providing personalized and high-quality support, the full-time Tier 2 Student Advisor will manage customer inquiries through case management software, phone, and chat, while handling a high volume of inbound and outbound contacts in a structured call center environment.
Key responsibilities
- Deliver exceptional customer service by actively listening and empathizing with learners' needs
- Manage assigned cases efficiently to meet quality and accuracy expectations, ensuring timely resolution
- Advocate for customers by addressing concerns thoroughly and guiding them through next steps
Required qualifications
- 1-2 years of experience in customer service, preferably in a fast-paced environment
- Availability to work Monday to Friday between 8:30 am and 5:00 pm EST/CST/PST
- Proficiency in navigating multiple digital tools and platforms simultaneously
- Bilingual in Spanish and English is ideal
- Ability to maintain professionalism and composure in high-stress situations
Complete Job Description
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