Student Loan Specialist
Job Summary
Providing high-quality customer service, the fully remote Student Loan Specialist will assist current and former students with their federal student loans through inbound and outbound communications, focusing on exit counseling and repayment options to prevent loan delinquency or default.
Key responsibilities
- Assist students with exit counseling and guide them through the Income Driven Repayment application process
- Manage communication with borrowers to bring loan accounts current, including calls, texts, and emails
- Act as a liaison between borrowers and loan servicers or the Department of Education
Required qualifications
- High school diploma or equivalent; Associate degree preferred
- Preferred knowledge of Title IV funding and the National Student Loan Data System (NSLDS)
- Experience in a call center environment is preferred
- Proficiency in Microsoft Applications (Outlook, Word, Excel) and G Suite tools
- Ability to maintain a dedicated, quiet workspace with a reliable internet connection
Complete Job Description
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