Student Outreach Specialist
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Job Summary
Working remotely in a full-time capacity, the Student Outreach Specialist will manage inbound and outbound calls, providing assistance to students and alumni while ensuring compliance with various requirements.
Key responsibilities
- Manage inbound and outbound customer interactions via calls, chats, and texts while meeting productivity goals
- Document and update customer information in the CRM system, following escalation procedures as necessary
- Meet or exceed performance metrics and KPIs while applying training materials effectively
Required qualifications
- High school diploma or equivalent
- Ability to establish rapport through effective communication and timely follow-up
- Self-starter with a high degree of internal motivation
- Experience in navigating various technical devices and troubleshooting common computer issues
- Ability to prioritize and multi-task in a fast-paced environment
Complete Job Description
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