Student Outreach Specialist

Job Summary

Joining a dedicated team, the full-time Student Outreach Specialist will manage inbound and outbound communications with students, providing assistance and ensuring compliance while working remotely from various states.

Key responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
• Provide timely, accurate, and professional assistance on all inquiries
• Document and update customer information in the CRM system

Required qualifications

• High school diploma or equivalent
• Ability to establish and maintain rapport through effective communication
• Experience in a fast-paced customer service environment
• Self-starter with a high degree of internal motivation
• Proficiency in navigating various technical devices and systems