Student Services Supervisor
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Job Summary
Leading a team of call center agents, the full-time Supervisor, Student Services will provide direct customer support, ensure operational readiness for new clients, and manage team schedules while working remotely across various locations.
Key responsibilities
- Serve as the primary liaison for Client Service Managers, supporting call reviews and student communications
- Lead system readiness efforts for new clients in collaboration with IT Services
- Oversee team schedules and provide coaching and feedback to team members
Required qualifications
- 3+ years of experience in a call center, customer service, or technical support environment, including supervisory experience
- Demonstrated experience in coaching and developing employees
- Proficiency with support and workforce management systems such as ServiceNow and Workday
- Ability to work a Panama schedule and varying shifts based on business needs
- Strong organizational skills for managing staffing and operational priorities
Complete Job Description
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