Student Success Coordinator

Job Summary

Supporting online students at traditional university partners, the full-time Student Success Coordinator I will build relationships, monitor academic progress, and implement solutions to help students achieve success in a hybrid work environment based in Chicago.

Key responsibilities

• Provide outstanding student service through responsive communication via phone, email, and chat
• Conduct Academic Success Meetings to help students create personalized learning plans for graduation
• Monitor student engagement and intervene quickly to assist students who are struggling

Required qualifications

• Bachelor's degree required, preferably in communications, education, or psychology; Master's degree preferred
• 1 to 3 years of experience in higher education student advising, mentoring, or teaching
• Experience advising online students over the phone is highly preferred
• Strong proficiency in MS Office, particularly MS Excel, and comfort with new technology systems
• Facility in conflict management and problem resolution