Student Success Manager

Job Summary

Managing a portfolio of high-touch families, the full-time Student Success Manager will serve as the primary liaison between parents and their child's Crimson team, ensuring effective communication, client satisfaction, and smooth admissions processes in a fully remote environment.

Key responsibilities

• Maintain open communication between parents and the Crimson team, translating as needed and aligning on education strategies
• Coordinate admissions processes for families, tracking timelines and organizing necessary materials for private school applications
• Proactively drive student engagement and satisfaction, ensuring quality pairing with mentors and timely communication of progress

Required qualifications

• Bachelor's degree minimum (preferably from a US/UK university)
• Mandarin professional fluency, spoken and written
• Customer service experience in a high-touch, relationship-based setting
• Experience liaising with parents in an educational context for children under ~15
• Knowledge of education, youth development, or school/university admissions is advantageous