Student Support Specialist

Job Summary

Guiding families through enrollment decisions and student success, the full-time remote Student Support Specialist will manage communication via phone, email, and virtual consultations while building trust-based relationships with parents and students.

Key responsibilities

• Conduct inbound and outbound communications to advise parents and students on program enrollment, scheduling, and student progress
• Build and maintain trust-based relationships through empathetic and confident communication
• Manage operational tasks and maintain documentation to ensure continuity in student support

Required qualifications

• Previous experience in sales, advising, or customer success
• Ability to learn and become knowledgeable about educational programs and offerings
• Comfort and confidence in consultative and advisory phone conversations
• Exceptional organization and follow-up skills
• Familiarity with or interest in computer coding or computer science concepts