Success Operations Engineer
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Job Summary
Working remotely in a full-time capacity, the Success Operations Engineer will manage the automation infrastructure for the Success team's customer engagement strategy, focusing on platform administration, workflow design, and data analytics to enhance student reading outcomes.
Key responsibilities
- Administer and optimize the ChurnZero platform, including user management and system configurations
- Design and maintain automated customer journeys and workflows based on customer data and health scores
- Develop dashboards and reporting infrastructure to track customer engagement and retention metrics
Required qualifications
- 5+ years of experience in customer success operations or similar technical role
- Expert-level knowledge of ChurnZero and proficiency in email automation workflows
- Strong ability to write and optimize SQL queries for data analysis
- Experience with APIs and building integrations using tools like Zapier or Workato
- Proven track record of developing automated workflows that drive business outcomes
Complete Job Description
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