Supervisor, Digital Resolution Team

Job Summary

To oversee escalated member issues and manage a team handling written benefit-related inquiries, the full-time Supervisor, Digital Resolution Team will provide coaching, quality oversight, and operational support while ensuring high-quality responses and adherence to service standards in a 100% remote environment.

Key responsibilities:

• Provide daily coaching and support to staff managing escalations and benefits correspondence
• Manage escalated member issues and ensure compliance with response expectations
• Oversee the quality and accuracy of outgoing correspondence related to benefits inquiries

Required qualifications:

• Experience in benefits, claims, correspondence, member services, or healthcare operations
• Proven subject matter expertise in a service environment
• Strong technology skills, particularly with Microsoft products
• Established problem-solving skills with the ability to implement solutions independently
• Team player with collaborative skills across departments