Supervisor of Member Escalations
Job Summary
Overseeing escalated member issues and supervising staff handling written benefit-related inquiries, the full-time Supervisor of Member Escalations will ensure timely and accurate responses while providing coaching and operational support in a 100% remote environment.
Key responsibilities
- Provide daily coaching, support, and supervision to staff managing escalations and benefits correspondence
- Manage escalated member issues, ensuring quality and compliance in outgoing correspondence
- Coordinate team workflows and monitor productivity, quality, and adherence to performance goals
Required qualifications
- Prior leadership experience in a supervisory or management role
- Experience in benefits, claims, or member services within the healthcare industry
- Strong knowledge of healthcare operations and member experience workflows
- College degree preferred, or a combination of some college and applicable work experience
- Proven ability to manage complex escalations with professionalism and empathy
Complete Job Description
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