Support Account Manager
Job Summary
Building strong relationships with assigned customers, the full-time Support Account Manager will serve as a trusted point of contact for support needs, proactively address potential issues, and ensure timely resolution of customer inquiries in a remote environment.
Key responsibilities
- Maintain relationships with customers and act as a primary contact for support-related inquiries
- Monitor support activity to identify trends and proactively resolve potential issues
- Coordinate with internal teams to address customer concerns and improve overall support processes
Required qualifications
- 3 years of experience in SaaS support or technical account management
- Bachelor's degree or equivalent experience
- Experience with procurement, supply chain, or enterprise SaaS solutions is preferred
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency in analyzing support data and customer feedback for improvement opportunities
Complete Job Description
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