Support Administrator

Job Summary

Supporting client success operations, the part-time hourly Support Administrator will manage inbound and outbound communications, ensure service issues are logged and resolved, and maintain accurate documentation while working remotely.

Key responsibilities:

• Handle client and resident inquiries through calls and emails, ensuring timely and professional responses
• Log and manage service tickets, ensuring accurate categorization and timely updates
• Maintain documentation and system data accuracy across the CRM and Butler Plus App

Required qualifications:

• High school diploma or equivalent required
• Basic employee relations experience
• Prior experience in delivering high-quality customer service
• Ability to articulate ideas clearly and effectively