Support Administrator

Job Summary

To support a growing Client Success function, the full-time Support Administrator will manage inbound and outbound client communications, ensure service issues are logged and resolved, and maintain accurate documentation while working remotely from Florida or Texas.

Key responsibilities

• Handle client and resident inquiries through calls and emails, ensuring timely and professional responses
• Log and manage service tickets, ensuring accurate categorization and timely updates for issue resolution
• Maintain documentation and system data across the CRM and Butler Plus App, supporting the onboarding process and client file accuracy

Required qualifications

• High school diploma or equivalent required
• Basic employee relations experience
• Prior experience in delivering high-quality customer service
• Ability to articulate ideas clearly and effectively in oral and written communication