Support Analyst
Job Summary
To enhance data operations, the full-time Support Analyst will monitor, analyze, and resolve data platform and infrastructure issues while serving as a liaison between technical and operational teams.
Key responsibilities
- Communicate directly with clients and management regarding production events, escalating issues as necessary and documenting after outage reports
- Coordinate and troubleshoot application or product-related issues among data operations, development, and infrastructure teams
- Document and improve production support processes, contributing to the knowledge base for future reference and training
Required qualifications
- Associate's degree in computer science, information technology, or a related technical field preferred
- 0-1 year of experience in developing/supporting enterprise-level applications in multi-node Windows or Linux Server environments
- Knowledge of application architectures, workflows, and monitoring tools
- 0-1 year of experience with SQL, Oracle, PL/SQL, and proficiency in PowerShell, Bash, or VB scripting
- Project management experience preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,725 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
