Support Analyst
Job Summary
Providing application support for federal healthcare clients, the full-time Support Analyst will manage support tickets, troubleshoot routine issues, and assist users with navigating digital applications and workflows in a remote environment.
Key responsibilities
- Provide application support through various channels including phone, email, and chat
- Manage support tickets from intake through resolution, ensuring records are updated
- Identify recurring problems and collaborate with technical teams to enhance user guidance
Required qualifications
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Experience troubleshooting web applications and assisting users with business processes
- Experience managing requests in a ticketing or case-management system
- Ability to document findings and coordinate escalations effectively
- Strong customer service skills and the ability to explain technical issues clearly
Complete Job Description
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