Support Analyst Level 2
Job Summary
Providing exceptional customer support, the full-time Support Analyst Level 2 will resolve complex inquiries and issues while working remotely, ensuring adherence to service level agreements and contributing to product knowledge and internal collaboration.
Key Responsibilities
- Deliver accurate and timely support through various communication channels to ensure high customer satisfaction
- Analyze customer issues and document insights to improve future support interactions and maintain the knowledge base
- Collaborate with internal teams to drive issue resolution and enhance the product roadmap based on customer feedback
Required Qualifications
- Bachelor's degree in Business, Information Technology, Computer Science, or related field
- Minimum of 1 year of experience in software application support
- Experience supporting non-technical software users
- Familiarity with modern service management practices and systems
- Preferred experience with AI tools, software integrations, and cloud platforms like AWS or Microsoft Azure
Complete Job Description
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