Support and Solutions Representative

Job Summary

Working remotely on a full-time basis, the Support and Solutions Representative will receive and resolve inquiries from students and faculty, educate on technical issues, and manage administrative tasks in a fast-paced environment.

Key responsibilities:

• Receive and resolve student and faculty inquiries via phone, chat, and email
• Educate and troubleshoot technical support issues related to the University's platform tools
• Document and escalate incidents while meeting productivity goals for caller satisfaction and first call resolution

Required qualifications:

• High School Diploma
• 1+ years of related experience in an inbound technical support environment
• Proficiency in Microsoft Office, Windows OS, and web browsers
• Strong customer service skills with the ability to communicate technical information effectively
• Capability to resolve issues on the first contact