Support Business Analyst
Job Summary
To support client inquiries across the Lendscape platform suite, the remote Support Business Analyst will triage, analyze, troubleshoot, and resolve software, process, and data-related issues while liaising with clients and internal teams.
Key Responsibilities
- Serve as the primary point of contact for client support inquiries, monitoring and prioritizing support cases from intake through resolution
- Investigate, troubleshoot, and resolve software, process, data, and platform-related issues, escalating complex cases as necessary
- Communicate proactively with clients on case status and collaborate with cross-functional teams to enhance the client experience
Required Qualifications
- 3+ years of experience in factoring, invoice finance, asset-based lending, or a related financial services environment
- Experience supporting clients in a SaaS, fintech, or financial software environment
- Working knowledge of SQL, application logs, or system diagnostics
- Experience using ticketing or case management platforms such as Jira Service Management or Salesforce
- Demonstrated ability to analyze and distinguish between business process, technical, and data-related issues
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,336 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
