Support Consultant EMEA
Job Summary
As a remote Support Consultant EMEA, the full-time role will manage client support for Foundant's GivingData and GLM/SLM products, ensuring timely resolution of inquiries while collaborating with global team members to enhance client satisfaction.
Key responsibilities
- Directly support the resolution of client tickets through various support channels, including chat, phone, and email
- Develop and maintain product knowledge across GivingData and GLM/SLM, assisting with client onboarding and ongoing support
- Collaborate with global support teams to ensure effective communication and problem resolution for clients
Required qualifications
- 3-5 years of experience in support or implementation roles, specifically in a relevant field
- Bachelor's degree in a related field preferred
- Experience in the philanthropic sector is a strong differentiator
- Familiarity with CRM software, with experience in Zendesk preferred
- Legally eligible to work in Ireland or the UK
Complete Job Description
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