Support Coordinator

Job Summary

Supporting a clinical team remotely, the full-time Support Coordinator will assist care/case managers with non-clinical activities, including telephonic outreach to members and providers, managing case documentation, and handling member inquiries.

Key responsibilities:

• Conduct outreach for newly enrolled members to review services and address requests
• Initiate and finalize authorizations for pre-approved services and durable medical equipment
• Manage a large caseload while documenting communications with members and providers effectively

Required qualifications:

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to manage multiple priorities in a fast-paced setting
• Effective verbal and written communication skills
• Experience with documentation in a computer system