Support Coordinator

Job Summary

Assisting care and case managers with non-clinical activities, the full-time Support Coordinator will manage member outreach, handle documentation, and support the onboarding process in a remote environment.

Key responsibilities:

• Conduct outreach for newly enrolled members to review services and equipment requests
• Handle and document calls from members and providers regarding authorizations and service inquiries
• Initiate and finalize authorizations in Trucare for preapproved services and manage a large caseload effectively

Required qualifications:

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to manage multiple priorities in a fast-paced setting
• Effective verbal and written communication skills
• Experience with documentation in a computer system