Support Engineer
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Job Summary
Building and managing AI support agents, the full-time remote Support Engineer will enhance customer experience by testing agent responses, solving complex customer issues, and maintaining up-to-date knowledge resources.
Key responsibilities
- Build and improve AI support agents, including their instructions and workflows
- Test agent answers for accuracy and clarity, and investigate customer problems that require human intervention
- Write and update help articles, report bugs, and share customer feedback with Product and Engineering teams
Required qualifications
- 2 or more years in technical product support or software engineering
- Hands-on experience with AI tools, Docker, and Kubernetes
- Experience troubleshooting cloud or distributed systems and supporting self-hosted software
- Knowledge of CI/CD processes, Git, and basic networking and security
- Experience with troubleshooting single sign-on (SSO) and OAuth
Complete Job Description
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