Support Engineer
Job Summary
Leading the technical relationship for a named set of clients, the full-time Support Engineer will troubleshoot and resolve client inquiries, manage integrations, and drive projects while working remotely from Argentina.
Key responsibilities
- Update existing PowerReviews integrations and implement new features to support the Customer Success Program
- Troubleshoot and resolve client inquiries related to data feeds, API calls, and client-side applications
- Communicate client needs to Product Management for product improvements and new feature development
Required qualifications
- Bachelor's degree or equivalent experience with 2+ years in a client-facing technology role
- Proven problem-solving skills and ability to communicate technical concepts effectively
- Experience analyzing data sets for issue resolution and optimization
- Knowledge of HTML, JavaScript, XML, CSS, and SQL is a plus
- Fluency in English
Complete Job Description
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