Support Engineer
Job Summary
Joining a dynamic team, the full-time Support Engineer will manage customer orders, maintain data accuracy, and ensure effective communication within a global product data and digital commerce environment, all while working remotely from Spain.
Key responsibilities
- Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal
- Documenting and archiving customer orders in the ticketing system
- Maintaining customer master data in the CRM system and ensuring correct billing of services
Required qualifications
- Completed commercial apprenticeship, degree, or relevant commercial background
- Ability to quickly familiarize with complex topics independently
- Understanding of and interest in technical processes
- Prior experience in customer service or customer-oriented work is preferred
- Advanced written and spoken knowledge of German and advanced knowledge of English
Complete Job Description
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