Support Engineer
Job Summary
Providing technical support to enterprise customers, the full-time Support Engineer will diagnose complex database issues, collaborate with various teams, and enhance support processes while working remotely during US West Coast hours.
Key responsibilities
- Deliver email and live technical support for complex issues and critical outages
- Identify, reproduce, and report product issues while collaborating with engineering teams
- Streamline support processes and create documentation to improve team efficiency
Required qualifications
- 4+ years of advanced customer-facing technical support experience
- Experience with MySQL or similar databases and SQL Query Optimization
- Solid sysadmin/QA/Testing skills, including hands-on experience with Linux
- Proficiency in a scripting or coding language such as Python, Bash, or Go
- Familiarity with distributed systems and cloud services like AWS or GCP
Complete Job Description
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