Support Engineer
Job Summary
Working remotely in either the EMEA or PST timezone, the Support Engineer will troubleshoot technical issues, assist customers via email and Slack, and collaborate with Customer Success Managers to ensure seamless integration and support for EULER's AI-native PRM platform.
Key Responsibilities
- Respond to customer support tickets and inquiries, ensuring timely resolution within SLA
- Troubleshoot and debug technical issues related to integrations, APIs, and data syncs
- Collaborate with Customer Success Managers to understand customer context and provide clear guidance on complex technical problems
Required Qualifications
- 2-3 years of experience in customer support or customer success engineering in B2B SaaS
- Strong troubleshooting skills with a methodical approach to root cause analysis
- Technical understanding of APIs, integrations, and common integration failure modes
- Familiarity with no-code/low-code platforms like Bubble.io or a strong willingness to learn
- Excellent written English communication skills for clear technical explanations
Complete Job Description
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