Support Engineer
Job Summary
Owning the technical and functional customer support experience, the full-time remote Support Engineer will troubleshoot complex technical issues, collaborate with customers and internal teams, and develop in-depth knowledge of the API-driven platform.
Key responsibilities
- Serve as the first point of contact for customers, efficiently understanding and addressing their needs via various channels
- Own and prioritize complex technical issues, providing tailored solutions and maintaining service quality across time zones
- Develop documentation and tools to streamline support processes and advocate for customer needs with internal teams
Required qualifications
- 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
- Strong understanding of web technologies, APIs, and cloud infrastructure
- Proficiency with SQL and experience using tools like Postman
- Experience supporting B2B SaaS products, preferably in fintech or compliance-related environments
- Fluent in English with the ability to communicate clearly in high-pressure situations
Complete Job Description
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