Support Engineer
Job Summary
Owning the technical and functional customer support experience, the full-time remote Support Engineer will troubleshoot complex issues, provide tailored solutions, and collaborate with customers and internal teams to enhance service quality across Sardine's API-driven platform.
Key responsibilities
- Serve as the first point of contact for customers, understanding their needs and requests through various channels
- Own and prioritize troubleshooting of complex technical issues while delivering effective solutions
- Develop and maintain in-depth knowledge of Sardine's platform, APIs, and best practices to support customer inquiries
Required qualifications
- 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
- Strong understanding of web technologies, APIs, and cloud infrastructure
- Proficiency with SQL, including joins and queries across multiple tables
- Experience with REST APIs and tools like Postman
- Background in supporting B2B SaaS products, preferably in fintech or compliance-related environments
Complete Job Description
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