Support Engineer
Job Summary
To support a growing service delivery team, the full-time remote Support Engineer will troubleshoot and manage client technology, ensuring seamless operations while building strong client relationships.
Key responsibilities
- Become the go-to expert for troubleshooting Windows devices, Microsoft 365, and network infrastructure
- Own client communication, managing expectations and ensuring positive outcomes
- Contribute to a knowledge base by creating and refining documentation for team success
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles, including firewalls and switches
- A passion for excellent customer service and a proven ability to build trust
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
Complete Job Description
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