Support Engineer
Job Summary
Taking on complex customer issues, the full-time remote Support Engineer will investigate technical problems, bridge the gap between support and engineering, and provide actionable insights to resolve issues for top-tier accounts.
Key responsibilities
- Own complex technical investigations for top-tier customer accounts, analyzing source code, logs, and API/SDK behavior
- Reproduce customer issues in test environments and build clear engineering escalations with actionable findings
- Coach support teammates on technical problems and improve documentation while managing cross-functional projects
Required qualifications
- Foundation in software development through professional experience or coding education, with the ability to investigate code
- Experience troubleshooting SDKs and working with APIs in a web environment
- Customer-facing technical experience with strong communication skills during complex investigations
- Ability to coach others and lead work without formal authority
- Payments experience is strongly preferred, though candidates with technical depth in other areas may also be considered
Complete Job Description
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