Support Engineer
Job Summary
Providing email and live technical support to enterprise customers, the full-time Support Engineer will diagnose complex database issues, collaborate with various teams, and enhance support processes while working remotely during specified hours.
Key responsibilities
- Act as the first line of defense for technical issues, bug diagnosis, and critical outages
- Identify and reproduce product issues, perform QA, and submit bug reports or feature requests
- Collaborate with software developers and technical account managers to keep teams updated on customer issues
Required qualifications
- 4+ years of advanced customer-facing technical support experience
- Experience with MySQL or MySQL-like databases and SQL Query Optimization
- Solid sysadmin/QA/Testing skill set with hands-on experience in Linux
- Proficiency in a scripting or coding language such as Python, Bash, or Go
- Familiarity with distributed systems and cloud services like AWS/GCP
Complete Job Description
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