Support Engineer
Job Summary
Owning the technical and functional customer support experience, the full-time remote Support Engineer will troubleshoot and resolve complex technical issues while collaborating with customers and internal teams across Europe.
Key responsibilities
- Serve as the first point of contact for customers, efficiently understanding their needs through various communication channels
- Own and prioritize troubleshooting of complex technical issues, providing tailored solutions and maintaining high service quality
- Develop in-depth knowledge of the Sardine platform and contribute to documentation and tools to enhance team and client success
Required qualifications
- Fluent in English
- 5+ years of experience in technical support, support engineering, solutions engineering, or software engineering
- Strong understanding of web technologies, APIs, and cloud infrastructure
- Proficiency with SQL and familiarity with REST APIs and tools like Postman
- Experience supporting B2B SaaS products, particularly in fintech or compliance-related environments
Complete Job Description
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