Support Engineer
Job Summary
Owning complex technical problems, the full-time remote Support Engineer will manage top-tier escalations, collaborate across teams to enhance customer experiences, and build internal tools to improve support scalability.
Key responsibilities
- Take on top-tier technical escalations and see them through to resolution
- Respond to developer support requests related to the API and developer environment
- Collaborate with Support, Success, Onboarding, and Engineering to improve product quality
Required qualifications
- 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company
- Deep knowledge of SQL, APIs (REST, cURL, Postman), and debugging methods, with experience in Python or JavaScript
- A track record of owning a technical area or system end to end, including escalations and cross-functional collaboration
- Comfort with sprint planning and the ability to translate supportability concerns into actionable input for engineers
- Bachelor's degree in Computer Science, IT, or a related field preferred, or equivalent professional experience
Complete Job Description
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