Support Engineer
Job Summary
As a full-time remote Support Engineer, the successful candidate will triage and resolve live incidents related to malvertising, review and evaluate reported creatives, and investigate discrepancies while serving as a technical resource for customer-facing teams.
Key Responsibilities
- Respond to security escalations by triaging and resolving live malvertising incidents in coordination with the Security team
- Review reported creatives and make blocking decisions, resolving disputes with consistent judgment
- Investigate issues using ad traces and debugging tools to explain root causes and reproduce problems
Required Qualifications
- 3+ years in a Support Engineering, Technical Support, or Trust & Safety/security-operations role
- Experience in ad operations or an AdTech-adjacent position
- Ability to read and debug JavaScript and ad markup
- Hands-on proficiency with browser and network debugging tools
- Strong organizational skills and an investigative mindset
Complete Job Description
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