Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Support Engineer will resolve customer issues related to Playwright tests and API checks, build an AI support process, and convert customer tickets into product improvements.
Key responsibilities
- Resolve customer issues by debugging and reproducing problems, including Playwright tests and API failures
- Build and enhance the AI support process to improve ticket resolution efficiency
- Analyze customer tickets to identify patterns and collaborate with product and engineering teams for bug fixes and feature development
Required qualifications
- Some experience in a technical role, such as a developer or in technical support
- Ability to read and debug JavaScript, TypeScript, and Node.js code
- Familiarity with HTTP, REST APIs, browser development tools, Git, and CI/CD practices
- Experience using AI tools like Claude Code, Codex, or Cursor in daily workflows
- Strong English communication skills, both written and verbal
Complete Job Description
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