Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Support Engineer III will manage customer support tickets, troubleshoot complex issues, and collaborate with cross-functional teams to enhance support processes and customer resources.
Key responsibilities
- Troubleshoot and resolve complex customer support tickets with minimal assistance
- Communicate technical and policy information effectively to customers and internal stakeholders
- Advocate for customer needs and collaborate with Engineering on bug resolution and product feedback
Required qualifications
- 5+ years of experience in customer support, account management, billing operations, or related roles
- Bachelor's Degree in any field and 3+ years of experience in a customer-facing support or operations role, or equivalent experience
- Experience handling billing inquiries and subscription management in a SaaS environment
- Familiarity with trust & safety compliance documentation and account integrity workflows
- Comfort with support tooling such as Zendesk or Salesforce and basic account data interpretation
Complete Job Description
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